Returns & Exchanges

At Tanotis, we strive to ensure you receive the highest quality electronics, but if you are not satisfied with your purchase, we offer a 7-day return policy for eligible items. Products must be returned in their original, unopened packaging with all accessories and documentation included.

Return Process

• 1.
  Initiate a Request

  Log in to your Tanotis account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Approval & RMA

  Our support team will review your request within 48 hours; once approved, you will receive a Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Package Your Item

  Securely pack the device in its original box, ensuring the RMA number is clearly marked on the exterior to prevent processing delays.

• 4.
  Inspection & Refund

  Once our technicians verify the product's condition and serial number, a refund or store credit will be processed to your original payment method within 5-7 business days.